McDonald’s
Employee Experience Portal
McDonald’s Employee Experience Portal
I led the design of McDonald's Corp.'s Employee Experience Portal, using a user-centered Design approach to enhance various employee experiences, including Leave of Absence, Portal Dashboard, Manager Hub, Crew Movement, and numerous HR-related features. This project resulted in the creation of a white-labeled design for the EEP Design System, providing a scalable and consistent framework for future clients.
Overview
The McDonald’s Employee Experience Platform (EEP) was designed to unify employee interactions, streamline HR workflows, and improve engagement across corporate and franchise networks. Built on the ServiceNow platform, the experience serves as a centralized digital workspace for all McDonald’s employees—providing a modern, intuitive interface that consolidates learning, HR, payroll, policies, and personalized tasks into one seamless ecosystem.
The platform was envisioned as the "digital front door" for McDonald’s employees—connecting day-to-day operational needs with career growth tools, company culture, and well-being resources.
Design Goals
Simplify access to HR and workplace services across global markets
Enhance employee efficiency by reducing friction in routine actions (pay slips, PTO, policies, etc.)
Enable personalization through user roles, context, and activity-based recommendations
Humanize digital work through visual storytelling, friendly tone, and brand-aligned design
Features
Personalized Dashboard
The landing view welcomes employees by name and surfaces key actions, quick links, and updates.
Smart search bar to locate resources instantly
Hero campaign banner for seasonal updates, employee stories, and HR initiatives
Visual integration of McDonald’s brand language—bold yellow accents, rounded iconography, and approachable typography to reflect the brand’s warmth and inclusivity.
Quick Links
Frequently used resources are organized into accessible tiles—Learning, Payslips, PTO, Holidays, Policies, and Ask HR—allowing employees to customize or edit their quick links to match personal workflows.
My Action Items
A modular task center built to manage daily responsibilities across multiple systems.
Categorized tabs for Overdue, In Progress, and Completed actions
Dynamic task types (Task / Request / Journey)
Seamless integration with ServiceNow backend data models to automate reminders and track completion rates.
Upcoming Holidays
Simplifies scheduling and time-off planning by visually showing upcoming national holidays and countdowns—encouraging proactive management of personal time.
Recommended Articles
AI-powered content recommendations showcase relevant HR resources, company updates, and training materials—helping employees stay informed and engaged.